Account Manager (B2B)
About EMCD EMCD is a global crypto-financial ecosystem providing infrastructure for businesses and individuals to manage digital assets efficiently. We help companies scale international payments, treasury operations, and crypto-fiat workflows through secure and compliant financial solutions. As we continue to expand our B2B Payments business, we are looking for an Account Manager who will become a trusted advisor for our clients and partners, ensuring a seamless customer journey from onboarding to long-term growth. About the role Remote | Full-time As an Account Manager B2B Payments, you will be the main point of contact for B2B clients and providers throughout the full client lifecycle: from onboarding and activation to growth, upsell, and long-term retention. You will coordinate communication between clients, Compliance, Legal, Product, Engineering, Sales, and external providers to ensure smooth onboarding, stable operations, and business growth.
Responsibilities
Own B2B client onboarding from handover to go-live. Guide clients through tiers, limits, KYB/KYC requirements, and upgrades. Coordinate Compliance, Legal, Product, Engineering, Sales, and provider interactions. Manage KYB/KYC blockers, limit increase requests, contracts, bugs, and escalations. Monitor and manage provider performance, SLA, pricing, coverage, and integrations. Identify upsell opportunities and prepare client context for Sales. Activate new products, tiers, and limits after deal closure. Collect, structure, and prioritize client feedback and product requests. Share customer insights with Product and close the feedback loop with clients. Build long-term client relationships and drive retention, growth, and satisfaction. Requirements 3+ years of experience in Account Management, Customer Success, Partner Management, or other B2B client-facing roles. Experience in fintech, payments, crypto, SaaS, or financial services. Understanding of KYB/KYC, compliance-driven onboarding, and B2B payment operations. Strong communication and stakeholder management skills. Ability to coordinate clients, internal teams, and external providers. Structured approach to documentation, follow-ups, and escalation. Strong ownership, problem-solving mindset, and attention to detail. Fluent English.
Nice to Have
Experience with crypto payments, stablecoins, fiat rails, custody, or digital asset infrastructure. Experience working with providers such as payment processors, KYB/KYC platforms, or compliance vendors. Experience with API-based products and technical integrations. Why Join EMCD Work with a fast-growing international crypto-financial ecosystem. Influence the customer experience and directly contribute to business growth. Collaborate with experienced teams across Product, Compliance, Legal, and Engineering. Flexible remote-first environment. Competitive compensation and opportunities for professional development.
What We Offer
Fully remote work Flexible schedule 20 paid vacation days + 12 additional days off 100% paid sick leave Learning and development support Opportunity to work on institutional-grade crypto investment infrastructure Fast-moving international team with high ownership culture Join us and help businesses scale through the next generation of financial infrastructure.