Associate Account Manager
BioBridge Global is focused on supporting blood collection goals by recruiting volunteer blood donors. The Associate Account Manager will be responsible for conducting donor recruitment at mobile blood drives, preparing reports, and ensuring excellent customer service to enhance donor satisfaction.
Responsibilities
- Recruit potential blood donors at sign up and tabling events for upcoming drives, and as needed, recruit potential blood donors on-site, day of drive
- Make educational presentations to new and potential donors regarding the need and benefits of donating blood
- Plan and execute specialty and one-off drives as needed and when assigned, including platelet/apheresis drives
- Attend and help coordinate as needed, day of drive blood drive operations
- Prepare accurate and timely reports for donor recruitment programs and teams
- Coordinate with Donor Marketing to schedule system-level notifications (emails)
- Canvas social media and local events for new opportunities
- Review recently completed drives for calendar rollover opportunities
- Assist with incentives and packet preparation
- Schedule donors as required
- Assist with campaigns, promotions, and events
- Support the recruitment efforts for employee blood drives
- Deliver marketing materials
- Schedule and attend planning meetings
- Attend blood drives to manage donor flow, educate donors and help with recruitment efforts
- Performs other duties as assigned
- Run departmental errands as directed
- Assist with High School Red Cord and Rewards programs
Skills
- High school diploma or general equivalency diploma
- Valid United States Driver's License
- One year of customer service or event planning/management experience
- One year clerical work experience
- Thorough working knowledge of all phases donor recruitment
- Ability to acquaint self with existing donor recruitment computer programs
- Capability of operating motor vehicles in all types of weather conditions
- Strong computer skills
- Excellent telephone and/or email etiquette skills
- Self-starter and self-directed worker
- Ability to keep information confidential
- Neat in appearance and well groomed
- Professional, organized, detail oriented, communicative, and ability to greet the public in a friendly and courteous manner
Company Overview