Associate Director – Admissions
Job Description:
- Oversee a team of Admissions Advisors to manage and execute the enrollment process effectively
- Support, strategically plan, and collaborate with partner campuses
- Develop, train, and maintain quality staff
- Enhance and maintain effective communication and relationships within Archer Education
- Work closely with partner campuses to ensure enrollment processes are being executed in a manner that is best for the student and the college/university
- Make strategic and operational decisions to ensure the execution of an efficient and student-focused admissions process
- Maintain a thorough working knowledge of all online programs and all internal and external policies, procedures, and requirements of our partner schools
- Ensure assigned enrollment plans are met or exceeded through supervising and monitoring reps and individual contributions
- Responsible for training Admissions Advisors to ensure they have the necessary product knowledge to accurately present college programs
- Ensure admissions staff are exercising discretion within process and following compliance guidelines
- Responsible for quality assurance of the team (listening to phone calls and providing feedback)
- Handle escalated student or staff concerns
- Interview, hire, and train new staff and leaders
- Oversee the daily operations of the admissions team
- Provide constructive and timely performance evaluations
- Handle discipline and termination of employees in accordance with company policy
- Provide work direction and problem-solving assistance to other individuals
- Supervise staff, including scheduling and assigning work, reviewing performance, and recommending salary increases, promotions, transfers, demotions, or terminations.
Requirements:
- Thorough knowledge of the college admissions process
- A proven track record of achieving measurable results in a fast-paced, deadline-driven department
- Commitment to customer service with a continuous focus on improvement
- Demonstration of effective verbal and written communication skills
- Strong ability to motivate others
- Ability to manage multiple database systems
- Ability to train and support other staff members
- Strong quantitative, analytical, and reporting skills
- Demonstration of strong planning, initiative, and problem-solving skills
- Bachelor's Degree
- Experience overseeing individual contributors
- 3+ years of admissions, customer service, or sales experience
Benefits:
- medical, dental and vision plans
- paid time off
- sick days
- 401k plans and a full contribution match up to 4%
- Up to 12 weeks of parental leave with 6 weeks paid
- up to $5,250 per year in tuition reimbursement for continuing education
- flexible working environment and schedule