Associate, Marketing Solutions
About the position The Marketing Associate is the primary contact with customers within an assigned region/zone. Perform marketing, sales and consulting functions via telephone and computer to develop, implement, maintain and enhance assigned Dealer marketing and customer attainment and retention goals We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Responsibilities
- Build strong sales and consultative relationships with assigned dealer base through an in-depth program knowledge, a pleasant demeanor and a positive attitude.
- Educate and inform dealer base on current program offerings and services, encourage enrollment, offer consultation regarding current dealer product/service selections and assist dealers with achieving marketing goals.
- Create, update and maintain marketing plans for individual dealers in order to minimize risk and maximize performance.
- Present Marketing plans, trends, and additional suggestions to client/dealers.
- Review changes to the marketplace and industry and assist dealer base in adjusting marketing plans.
- Maintain detailed documentation of dealer communications, including customer service opportunities and complaints, in the Contact Manager system.
- Edit and proof dealer communications.
- Maintain accurate dealer information, data, pricing, list maintenance, customer maintenance .
- Maintain calendars and timelines for assigned marketing initiatives.
- Promote customer acquisition, retention and response while improving brand awareness and return on investment for client.
- Assist in the creation and development of processes and procedures.
- Produce periodic reports and recommendations regarding performance status of dealer base.
- Implement quality control process for marketing materials, dealer selections and dealer originated copy.
- Assist in the resolution of data issues.
- Travel may be required.
- Other duties as assigned.
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
- paid learning days