Associate Operations Manager, B2B
About the Role
The B2B Associate Operations Manager is an integral support partner for the B2B Retail Sales team as they support the in-store trade specialists. This role is responsible for providing hands-on operational project management while working closely with cross-functional teams including Sourcing, Planning, Logistics, and Care Center throughout a project lifecycle.
Responsibilities
Partner with Retail account executives as operational support in their territory-specific pipeline of business. Assist Operations in managing current projects: updating inventory playbooks, auditing quotes prior to order placement, quote revisions, checking inventory status. Utilize Excel and our WSI systems to update project statuses at the item level, ensuring our timelines will meet clients’ delivery needs. Support Ops managers and cross-functional teams with providing project details and updates (Planning, Care Center, & Logistics). Manage project status in partnership with Care Center support team and Logistics team - quotes, quote revisions, payments, keying orders and managing playbooks. Support Care Center teams with “triage” plans for customer escalations. Participate in account executive pipeline sales reviews. Execute stock checks and alternate product suggestions in partnership with the Planning team. Criteria Proficient in Microsoft Office (Excel, Word, PowerPoint). Experience in project management with a focus on organization of large projects. Strong organizational skills and expertise in working with cross-functional teams. Ability to effectively communicate with internal and external partners. Experienced in effective time management, problem-solving, and organizational skills. #LI-LG1 Our Culture & Values We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing. People First Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:
Benefits
A generous discount on all WSI brands A 401(k) plan and other investment opportunities Paid vacations, holidays, and time off to volunteer Health benefits, dental and vision insurance, including same-sex domestic partner benefits Tax-free commuter benefits A wellness program that supports your physical, financial and emotional health Continued Learning In-person and online learning opportunities through WSI University Cross-brand and cross-function career opportunities Resources for self-development Advisor (Mentor) program Career development workshops, learning programs, and speaker series WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration). This role is not eligible for relocation assistance. Our Company Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.