Business Intelligence Lead – CAHPS & HOS Analytics
Job Description:
- enables fast, reliable visibility into CAHPS & HOS performance by operating the internal intelligence service
- solves complex business problems by designing and maintaining standardized reporting, metrics, and visualizations
- ensures that the right signals are visible, accessible, and actionable for survey results, leading indicators, and member risk modeling
- provides daily and weekly dashboards, rapid ad hoc analysis, and alerting on meaningful shifts
- selects and leverages tools, technologies, applications, and practices to collect, integrate, analyze, and present survey and performance data
- ensures observability of CAHPS & HOS performance, standardizing metrics, dashboards, and visualizations
- advises Stars leadership and other stakeholders to develop strategies focused on survey performance, member experience, and risk modeling
- supports experience-related objectives that impact Star Ratings
Requirements:
- Bachelor's degree and 5+ years of technical experience in business intelligence, analytics, or survey data analysis
- 2 or more years of project leadership experience
- Advanced experience in dashboard development, reporting automation, and working with big and complex data sets
- Experience analyzing data to solve a wide variety of business problems and creating data visualizations that drive strategic direction
- Proven ability to work with cross-functional teams and translate requirements between business, project management and technical projects or programs
- Expertise with BI tools such as Power BI or Tableau
- Demonstrated ability to streamline data operations and reduce manual effort through automation
- Proficiency in verbal/written communication to senior and executive leadership
Benefits:
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance