Call center supervisor (remote temporary opportunity)
REMOTE, TEMPORARY WORK Titan Technologies is seeking experienced Call Center Supervisors to support a high volume, fast paced call center environment for a federal government customer. If you want to do impactful work and thrive in this type of environment, consider this REMOTE temporary role here at Titan Technologies! Your typical duties and responsibilities include, but are not limited to:
- Monitor, coach and support program to motivate staff towards achieving results.
- Ensure staff development of call handling skills to ensure caller support.
- Provides leadership and direction while maintaining team morale.
- Ensure staff performance, quality, productivity, and attendance standards are met, post statistics as appropriate.
- Follow up by monitoring progress, results and taking appropriate counter measures.
- Encourage continuous improvement; involve others in planned process improvement efforts and measures; encourage/coach individuals to follow a systematic improvement process.
- Participate as a member of the support team, cooperate with peers to build consensus, and share responsibilities.
- Contribute to discussions, actions, and projects and assist to resolve indifferences or conflicts by identifying common ground and exploring potential solutions.
- Support operational projects as needed including any special assignments/working hours.
- Good business and analytical problem-solving skills.
- Strong communication skills.
- Ability to work independently and ability to follow oral and written directions.
- Maintain professionalism towards staff and clients.
- Provide phone support.
You MUST have:
- High School diploma or GED equivalent
- Four or more years of customer service experience
- Problem-solving skills, strong communication skills, ability to work independently and effective interpersonal skills with the ability to communicate clearly, in both written and verbal formats
- Ability to multitask
- Must be a U.S. citizen.
- Must be able to pass a pre-employment background check and drug screening, as well as federal government suitability background check.
- Must be based within commutable distance to Houston, Texas as occasional onsite work may be required.
Preferred Experience:
- Call center, strong customer service and sales experience, preferred
- Bilingual (Spanish oral and written fluency) strongly preferred
- Consistent work history and excellent attendance record
- Excellent persuasive/negotiation skills
Company Description: Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!