Centralized Intake Coordinator, Outpatient, Full-time

About the position The Central Intake Unit is responsible for referrals from external case managers, physician offices, patients, adjusters, and others associated with referrals for the Brooks Rehabilitation Network. Additionally, CIU receives and coordinates the intake and scheduling of internal Brooks Health system referrals from the inpatient hospital to the outpatient clinics. The CIU is also responsible for insurance verification, submitting authorizations, and scheduling patients.

Responsibilities

• Serves as an intake coordinator of referral information for all outpatient centers of Brooks Health System’s internal referrals.
• Works with external worker’s compensation case managers, adjusters, and industries as an intake coordinator to verify, and authorize worker’s compensation patients and match them with the most appropriate outpatient clinic based on location and diagnosis.
• Demonstrates knowledge of the location, operations, services, and personnel for all outpatient network sites.
• Identifies appropriate site for outpatient referral and through coordination between the patient and referring entity. Assists the site FDC with scheduling patients for their initial evaluation within 24-48 hours.
• Works with both the site FDC and the clinic manager to get all Brooks internal referrals in for their initial visit within 24 hours.
• Fosters positive and professional relationships with patients, families, physicians, staff, and department peers.
• Demonstrates knowledge and compliance with department and rehabilitation center policies and procedures. Demonstrates professional behavior in keeping with rehabilitation hospital standards, and professional ethics.
• Acts as a resource person to other departments, team members, physicians, and students.
• Participates in marketing activities by serving as subject matter expert for patient intake, verification, authorization.
• Serves as a representative of the Organization to outside agencies.

Requirements

• High school diploma.
• 2 years of healthcare patient scheduling and/or insurance verification.
• Advanced Microsoft Excel experience.
• Good communication and organizational skills.