Client Relations Specialist (bilingual Japanese–English or Korean–English)
About the position The Client Relationship Specialist plays a critical role in supporting the bank’s relationship management efforts by processing a variety of client’s financial transactions, ensuring accurate documentation, maintaining client records, and facilitating smooth communication between clients and internal departments. Candidates for this position are expected to demonstrate the ability to deliver high-quality service and maintain regulatory compliance.
Responsibilities
- Serve as a liaison between clients and internal teams to ensure timely and accurate processing of customer banking transactions including but not limited to uncommitted/committed loans, foreign exchange, all types of deposit booked in New York Branch
- Collect, retrieve, verify, and update client profile documents, including company information, authorized signers/users, and product-specific access rights.
- Upload and manage digital files in the internal system, ensuring completeness and accuracy.
- Provide back-up support to other staff members to maintain department productivity standards
- Provide support related to client onboarding and maintenance.
- Coordinate with the related to resolve client inquiries and ensure service excellence.
- Maintain confidentiality and adhere to compliance standards in all client interactions.
Requirements
- Prior experience in a professional office environment; banking or financial services experience preferred.
- Proficiency in Microsoft Office 365, especially Outlook, Excel, and Word.
- Strong attention to detail and organizational skills.
- Effective verbal and written communication skills.
- Bilingual proficiency in Korean and conversational-level Japanese is considered a plus.
Nice-to-haves
- Client-focused mindset with a proactive approach to problem-solving.
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
- Familiarity with client documentation standards, basic financial products and regulatory requirements in banking.
Benefits
- In addition to salary and a generous employee benefits package, including Medical, Dental and 401K plans, successful candidates are also eligible to receive a discretionary bonus.
- Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations.