Client Success Associate

Reachdesk is the first truly end-to-end global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees. They are seeking a Client Success Associate to join their team in an entry-level position focused on client onboarding and support, with opportunities for growth into a Client Success Manager role based on performance.

Responsibilities

• Consistently meet or exceed quarterly spending and usage targets across your portfolio
• Build relationships across key Sales and Marketing stakeholders to understand priorities, uncover opportunities, quantify budgets, and develop gifting strategies that support key client goals
• Develop strategic roadmaps for your clients that justify long term financial investment in your initiatives
• Lead strategic conversations on gifting best practices, providing clear recommendations that increase gift redemption, drive increased spend, and impact client outcomes and ROI
• Advise platform admins and day-to-day senders on how to better leverage Reachdesk for key initiatives and gifting campaigns, including campaign automation, fund management, and broader platform adoption
• Proactively identify new use cases, company roles, and international markets to expand growth within existing accounts
• Introduce new products, features, and capabilities that unlock additional value for clients
• Identify opportunities for clients to leverage other Reachdesk capabilities and collaborate with our Account Managers to win that additional business
• Serve as the voice of the customer internally, partnering cross-functionally to improve the client experience

Skills

• Recent college graduate or early in your career, with a strong interest in SaaS, Client Success, Account Management, or Sales
• Strong communicator who is comfortable building relationships, asking thoughtful questions, and learning how to influence clients
• Highly proactive, organized, and eager to take ownership in a fast-paced scale-up environment
• Commercially curious, with an interest in how companies drive usage, engagement, retention, and account growth
• Comfortable learning new technology and explaining concepts clearly to different types of users
• Strong problem-solver with sound judgment, attention to detail, and a client-first mindset
• Energized by a role with a clear growth path and the opportunity to earn promotion into a full Client Success Manager position
• Prior internship or work experience in a client-facing, sales, marketing, or technology environment is preferred
• Located in the New York Metro area and able to come into our Manhattan office as needed for training, collaboration, and team meetings

Benefits

• Competitive salary, stock options, and 401(k) matching program
• Dental, hearing, vision, and life insurance
• Flexible PTO
• A super collaborative culture with innovative, fun, and dedicated people

Company Overview