Collection Officer-2

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. At Travel + Leisure Co., we’re shaping the future of vacation ownership—and our Consumer Finance team plays a pivotal role in delivering exceptional customer experiences while driving business success. We’re looking for Customer-Focused, results-driven Consumer Finance Officers to join our high-performing Clark team. If you thrive in a fast-paced environment, enjoy problem-solving, and love helping customers find solutions, this is your opportunity to shine. How You’ll Shine As a Consumer Finance Officer, you will play a key role in maintaining portfolio performance while delivering outstanding service: Manage inbound and outbound customer communications with professionalism and care Support the collection and prevention of delinquent accounts across multiple portfolios Build strong relationships with our owners, driving engagement and satisfaction Help customers navigate financial challenges by offering practical and empathetic solutions Ensure all interactions are resolved within agreed timeframes and compliance standards What You’ll Bring Experience & Skills Experience in collections, customer service, or contact centre environments Confidence handling both inbound and outbound calls Strong written and verbal communication skills Solid numerical ability and problem-solving mindset Working knowledge of Microsoft Office (Excel, Word, Outlook) What Sets You Apart Customer-first mindset with a solutions-oriented approach Ability to prioritize and manage competing deadlines Strong attention to detail and accuracy A team player who contributes to a positive, supportive workplace Why You’ll Love It Here Join a multi-award-winning team that values performance, collaboration, and growth: Competitive salary + monthly de minimis allowance Performance-based bonus potential Career growth and advancement opportunities Structured mentoring programs Fun and engaging workplace culture with team activities and monthly events Be part of a high-impact revenue-generating department Ready to Start Your Journey? If you’re ready to take the next step in your career and make a real difference, apply today and grow with us. Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.