Customer Service Support Specialist
This is a remote position. Childs Play Wonderschool is seeking a Customer Service Support Specialist to provide outstanding support to families throughout enrollment, registration, and program participation. This remote role focuses on answering inquiries, resolving concerns, maintaining records, and ensuring a positive family experience.
Responsibilities
Respond to inquiries via phone, email, and chat Assist families with enrollment and account-related questions Resolve customer concerns professionally and efficiently Maintain accurate records of customer interactions Update customer information in company systems Coordinate with internal teams to resolve issues Provide scheduling and administrative support Deliver exceptional customer service experiences
Requirements
High school diploma or equivalent Customer service or administrative experience preferred Strong communication and problem-solving skills Ability to multitask in a remote environment Professional and customer-focused attitude Comfortable using online communication tools Skills Customer Service Communication Skills CRM Software Problem Solving Administrative Support Data Entry Customer Relations Time Management Organization Conflict Resolution
Benefits
Remote work flexibility Paid training Flexible scheduling Career advancement opportunities Supportive work environment
Requirements
High school diploma or equivalent Customer service or administrative experience preferred Strong communication and problem-solving skills Ability to multitask in a remote environment Professional and customer-focused attitude Comfortable using online communication tools
Benefits
Remote work flexibility Paid training Flexible scheduling Career advancement opportunities Supportive work environment