Customer Success Manager
Benefits: Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement What We Offer: Industry-Leading Brand: Join a nationally recognized company known for delivering high-quality, affordable bath remodeling solutions with a reputation built on trust, craftsmanship, and customer satisfaction.
Career Growth
Opportunities: Whether you're in the field or the office, we invest in your professional development with hands-on training, mentorship, and opportunities for advancement. Supportive Team Environment: Work alongside a team that values collaboration, integrity, and doing the right thing — every time. Consistent Work & Reliable Pay: We keep our teams busy year-round with a steady flow of qualified leads and jobs — so you can focus on doing great work without worrying about downtime. Pride in Your Work: Be part of transforming people’s homes and lives. Our work makes a real difference, and you'll go home each day knowing you helped someone love their home more. Schedule / Expected Work Hours: Primarily weekday day and evening shifts; weekend availability required as needed. Job Summary Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so, Five Star Bath Solutions wants you to be a part of our dynamic team as a Customer Success Manager! At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager, you'll play a crucial role in ensuring client satisfaction by confirming appointments, managing the calendar, and providing top-notch support. What You’ll Do: Make high-volume outbound calls to warm leads Keep prospects engaged and schedule qualified appointments Confirm appointments with clients via phone calls, emails, or other communication channels. Maintain accurate records of client interactions and update client information in our database. Manage the calendar and resolve issues promptly and professionally. Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction. Proactively identify opportunities to enhance the client experience and provide feedback for process improvement. What We’re Looking For: Excellent communication skills, both verbal and written. Strong interpersonal skills with the ability to build rapport quickly. Self-driven & motivated Exceptional organizational and time-management abilities. Prior experience in customer service, account management, or a related field is preferred. Proficiency in using CRM software and other relevant tools. What We Offer: Industry-Leading Brand: Join a nationally recognized company known for delivering high-quality, affordable bath remodeling solutions with a reputation built on trust, craftsmanship, and customer satisfaction.
Career Growth
Opportunities: Whether you're in the field or the office, we invest in your professional development with hands-on training, mentorship, and opportunities for advancement. Supportive Team Environment: Work alongside a team that values collaboration, integrity, and doing the right thing — every time. Consistent Work & Reliable Pay: We keep our teams busy year-round with a steady flow of qualified leads and jobs — so you can focus on doing great work without worrying about downtime. Pride in Your Work: Be part of transforming people’s homes and lives. Our work makes a real difference, and you'll go home each day knowing you helped someone love their home more. Company Overview Five Star Bath Solutions is one of the fastest-growing companies in the bathroom renovation space. By connecting ambitious entrepreneurs and hard-working professionals, we’re able to provide affordable transformations and beautiful bath solutions to communities across North America. Join a fast-paced, supportive team where your voice sets the tone for an exceptional customer journey—and where your growth matters. This is a remote position.