Customer Success Manager - APAC
Are you ready to orchestrate media operations for the world’s most dynamic markets? Join Camphouse as a Customer Success Manager based in Vietnam. In this role, you will be the strategic bridge between our innovative platform and our largest international clients across China, Singapore, and the wider APAC region. Working remote but fully integrated into our global engine, you’ll ensure that thousands of users master the future of marketing operations. About Camphouse Camphouse is a centralized media operations platform designed for the complexity of modern marketing. We replace fragmented spreadsheets with a single system for planning, execution, and AI-ready insights. Trusted by global brands and agencies, we empower teams to work faster and smarter across borders. The Role: Your Mission in APAC You will lead the regional rollout of a massive international onboarding program covering 40 markets and 7,000 users. Your focus is the APAC hub, ensuring seamless adoption for our clients in the APAC region while collaborating with our global teams in EMEA and North America. What You’ll Do Regional Project Leadership: Drive and coordinate the platform rollout across multiple APAC markets. Build localized project timelines and ensure milestones are met across different time zones. Product Localization & Quality: Act as the "voice of the region." Translate specific APAC user needs (including unique requirements for the Chinese market) into clear product requirements for our Swedish dev team. Strategic Training: Lead remote training sessions and workshops. Ensure onboarding materials are culturally and operationally relevant for diverse teams. High-Touch Support: Provide proactive, high-quality support via ServiceNow. Manage tickets with a "customer-first" mindset, ensuring rapid resolution and local satisfaction. Bridge the Gap: Run regular status meetings between regional APAC clients and European stakeholders, ensuring alignment despite the distance. Travel to Singapore and potential other regions will be required. Who You Are We are looking for a structured, proactive Customer Success Manager who thrives in a cross-cultural environment. Experience: 5+ years in Customer Success or Project Management, ideally within B2B SaaS or MarTech. Regional Savvy: Proven experience working with clients in China and Singapore. Understanding the business etiquette and pace of these markets is crucial. Communication: Professional fluency in English. Mandarin is a plus! Tech-Minded: Comfortable with ServiceNow and complex SaaS ecosystems. Adaptability: Ability to work autonomously from Vietnam while staying synchronized with European (CET) and Asian (SGT/CST) time zones.
What We Offer
At Camphouse, we offer the chance to be part of a fast-growing, innovation-led Swedish tech company where your contribution truly matters. You will have the unique opportunity to manage high-profile global clients and see the direct impact of your work on their digital transformation journey. We pride ourselves with a culture of autonomy and flexibility, allowing you to excel in a remote setup while remaining deeply integrated into our global team. You will be at the forefront of the industry, working with AI-ready data and cutting-edge marketing operations technology that is shaping how global brands operate. Joining us means stepping into an international, collaborative environment where professional growth and personal impact go hand in hand. 📍 Location: Vietnam 🕒 Contract: Permanent, Full-time 👉 Are you our next superstar in Vietnam? Apply now!