Customer Support Agent - Bangladesh/Pakistan
About Fasset Fasset is a regulated stablecoin neobank delivering fast, secure financial services across emerging markets. Role Overview We are hiring a Customer Support Agent to be the frontline of Fasset's customer experience in Bangladesh or Pakistan. Responsibilities - Handle inbound queries via live chat, email, and social media professionally. - Resolve issues related to onboarding, KYC, transactions, cards, and wallets. - Escalate complex issues to the relevant internal teams. - Document interactions and contribute to the knowledge base. - Identify recurring issues and provide feedback to Product and Operations. - Meet SLA, CSAT, and resolution-time targets. Requirements - 1-2 years of customer support experience in fintech, banking, or consumer tech. - Excellent communication in English and local language(s) of Bangladesh. - Patient, empathetic, and solutions-focused. - Experience with Zendesk, Freshdesk, or Intercom. - Able to work flexible hours on a rota basis. Nice to Have - Experience supporting crypto or payments products. - Familiarity with KYC/AML processes.