Director – IT Vendor Management
About the position Lead enterprise vendor strategy and governance across FIS’s global third-party IT Services and Contingent Labor ecosystem, including Two Primary World Class Services Suppliers. Establish and scale a best-in-class Vendor Management capability to drive value realization, risk management, and supplier-led innovation. Act as a key leader in FIS’s digital transformation agenda, evolving vendor management into a strategic partner capability. Own vendor transitions and transformation programs to ensure continuity, stability, and optimized service delivery.
Responsibilities
- Define and implement enterprise vendor governance aligned with FIS’s technology and business strategy
- Lead executive-level vendor relationships and governance forums (QBRs, steering committees)
- Drive KPI, SLA, and XLA performance management using data-driven dashboards and scorecards
- Partner with Procurement and Finance on contract strategy, cost optimization, and commercial governance
- Define FIS’s commercial and supplier governance strategy for the use of AI in outsourced services, and contingent labor.
- Lead vendor transitions which include onboarding, offboarding, and vendor-to-vendor migrations
- Oversee vendor service delivery across infrastructure, help desk, application development, and operations
- Ensure compliance with regulatory standards, and internal policies
- Lead FIS’s contingent labor program, including worker onboarding/offboarding, VMS application, MSP provider, and policies, procedures, and governance
- Drive innovation initiatives (automation, AI, transformation) with measurable ROI
- Oversee external labor strategy and supplier management systems
Requirements
- 10+ years of experience in vendor management, sourcing, or outsourcing, primarily in IT Services and Contingent Labor
- Deep understanding of contingent labor programs, MSP models, and VMS tools (Beeline, etc.)
- Proven leadership of global vendor management or partner management functions
- Experience managing large-scale infrastructure outsourcing providers and Tier 1 technology vendors
- Demonstrated success in vendor transitions and transformation programs
- Deep expertise in governance, SLAs/KPIs, contract management, and financial oversight
- Strong knowledge of vendor risk management, compliance, and vendor performance management
- Executive presence with ability to influence senior leadership
- Strong financial and analytical capabilities
- Bachelor’s degree in business administration and supply chain management
- Must be willing and able to travel up to 25%, including domestic travel within the United States and international travel to India as business needs require
Nice-to-haves
- Relevant Certifications such as Certified Professional in Supplier Management (CPSM), or equivalent
- Master's Degree
Benefits
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits