Dutch Customer Service Agent
About SpinCore Group Established in 2025, SpinCore Group emerged from the strategic merger of two complementary forces: the team behind Hard Rock Casino NL, a fast-growing brand in the Dutch market, and a seasoned Belgian operator behind well-known platforms including Blitz.be and SuperGame.be. This alliance united deep industry experience with bold ambition, driven by a shared commitment to creating lasting value in regulated gaming environments. With strong foundations in the Netherlands and Belgium, our mission is to become a trusted name for players, blending global scale with a locally rooted approach in every market we enter. Role overview We are looking for a motivated Customer Service Agent to join our Dutch-market team. As the first point of contact for our players, you will handle a wide range of queries related to accounts, payments, bonuses and gameplay via live chat and email and telephone. You provide high-quality service, think in solutions and actively contribute to a safe and positive player experience. In addition to supporting Dutch customers, you will communicate in English with internal departments and may occasionally assist with queries from other markets such as Belgium. You will work in a 5-day shift rotation, including evenings, weekends and public holidays. Shifts are scheduled between 08:00 and 02:00. What you'll be doing Handling customer queries and complaints via live chat, email and telephone Delivering fast and accurate first-time resolutions Investigating customer issues thoroughly and escalating where necessary Liaising with internal departments in English to resolve customer queries Correct use of internal systems and tools Adhering to internal policies, procedures and licensing requirements Actively promoting Responsible Gaming Identifying recurring issues and contributing to process improvements What you bring Fluent in Dutch, both written and spoken Strong command of English for internal communication Excellent communication skills and a customer-first mindset Ability to remain calm and effective in a fast-paced environment Independent, proactive and solution-oriented Solid digital skills; Previous experience in customer service or iGaming is a plus, but not required Affinity with online entertainment and regulated industries Nice to have Experience working within a regulated gaming environment Familiarity with responsible gambling practices and regulatory requirements Knowledge of the Dutch iGaming landscape What we offer Full-time position within an international organisation Competitive salary 100% remote or work from our Malta office if preferred Career development opportunities and internal training Focus on employee well-being and professional growth Opportunity to work for a strong, recognisable brand in a regulated market