eCommerce Operations Manager / Integrator / Founder’s Right Hand

Company Description

American Luxury Gifts, LLC is a Virginia-founded small business, established in 2018, that has grown into an international team of photographers, graphic designers, writers, and other creative professionals. The company offers artisan photography, prints, home and office décor, and curated gifts for a variety of occasions. The team values beauty, inspiration, and tasteful humor, aiming to create products that uplift and motivate. American Luxury Gifts focuses on making homes and workspaces more visually appealing while providing meaningful, memorable gift options for customers worldwide. Role Description This is a full-time, remote role for an eCommerce Operations Manager / Integrator / Founder’s Right Hand. The person in this role will oversee day-to-day eCommerce operations, including listing management, inventory coordination, order flow, and vendor or marketplace integrations. They will translate the founder’s vision into structured plans, build and refine processes, and ensure that projects are scoped, prioritized, and delivered on time. Daily responsibilities include coordinating with creative and fulfillment teams, tracking KPIs, monitoring store performance, and resolving operational issues across platforms. The role also involves documenting workflows, optimizing customer experience, implementing automation where possible, and serving as a central point of contact to keep the business organized and aligned.

Qualifications

• Experience in eCommerce operations, including marketplace management, order workflows, and basic inventory coordination.
• Strong skills in process creation, project management, and systems thinking, with the ability to translate vision into executable plans.
• Comfort with digital tools such as eCommerce platforms, spreadsheets, project management software, and communication tools.
• Excellent written and verbal communication skills for clear coordination with founders, creatives, vendors, and customers.
• Proven ability to work independently in a remote environment, prioritize tasks, and maintain a high level of reliability and follow-through.
• Attention to detail, data-driven decision-making, and a mindset for continuous improvement and problem-solving.
• Prior experience in a small business, startup, or creative / gift / home décor brand is preferred but not required.
• Bachelor’s degree in Business, Operations, Marketing, or a related field, or equivalent practical experience.