Ecommerce Specialist, Cross-Category
Job Description:
- Execute and test customer journey for online events, promotions, and product launches to drive traffic, conversion, and revenue
- Own the curation of seasonal gift guides and select curated shops using both data and merchant recommendations to promote discoverability, customer engagement & revenue
- Support quarterly global site taxonomy and refinement updates to ensure successful implementation on site
- Monitor inventory levels to adjust product placements based on availability and sales velocity
- Partner with cross-functional teams (Buying, Marketing, Creative) to ensure accurate and timely content execution
- Ensure accurate set-up and visibility of key digital services, such as Digital Stylists, across site touchpoints, and monitor customer engagement
- Provide weekly/monthly/quarterly reports on site performance, product findings method trends, and merchandising effectiveness
- Utilize data insights to make recommendations for improving product presentation and overall site performance
- Assist in pulling key KPIs for promotional events to understand drivers of performance against plan, and last year's benchmarks
- Help develop holistic recaps of live events to drive recommendations for immediate performance optimizations and post-event recaps to summarize key learnings
- Generate and maintain monthly navigation performance reports
- Support A/B testing initiatives and analyze results to inform future site navigation strategies
- Identify and work with cross-functional partners to troubleshoot any site navigational or SFCC setup issues that may arise
- Help identify and troubleshoot any on-site errors, broken links, or customer experience issues
- Monitor competitor sites for promotional marketing, merchandising trends and UX opportunities
- Advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance for site setup
Requirements:
- Bachelor’s degree in Marketing, Business, Fashion Merchandising, or related field
- Minimum of 1-2 years of experience in eCommerce, digital retail, or fashion
- Proficient in Excel/Google Sheets
- experience with analytics tools (e.g. Looker, Adobe Analytics) and Salesforce Commerce Cloud is a plus
- Highly organized with great attention to detail and time management skills
- Comfortable working in a fast-paced, deadline-driven environment
- Familiarity with eCommerce platforms
Benefits:
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- basic life insurance
- supplemental life insurance
- disability insurance
- a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)
- an amazing employee discount