Experienced Customer Account Representative – Remote Customer Service and Sales Support

Are you a customer-centric professional with a passion for delivering exceptional service and driving sales growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join careerzynith as an Experienced Customer Account Representative. As a key member of our remote customer service team, you will play a vital role in providing top-notch support to our customers, sales team, and internal stakeholders.

About careerzynith

At careerzynith, we're revolutionizing the way we power our lives. Our mission is to connect people to the cleanest energy on earth, and we're committed to fostering an environment where our employees can thrive. We believe in the importance of diversity, inclusion, and belonging, and we're dedicated to building diverse teams and developing inclusive work environments.

Overview of the Role

As an Experienced Customer Account Representative, you will be responsible for providing professional, quality, and "best in class" service to our existing and prospective customers, as well as our sales team. You will use a consultative approach to understand customer needs, troubleshoot issues, and provide solutions and recommendations with a sense of urgency. This role involves a range of activities, including inbound and outbound phone calls, email, live chat, and data entry.

Essential Duties and Responsibilities

* Respond to customer and sales requests via phone, email, and live chat, providing timely and satisfactory resolutions to customer concerns

• Troubleshoot issues or concerns by providing solutions and/or recommendations with a sense of urgency
• Serve as the point of contact for addressing pre and post-order, shipment, and invoicing needs, including freight and warranty claims, product returns, replacement orders, customer credits, and bills
• Complete daily tasks within pre-established timelines by appropriately prioritizing multiple tasks with minimal direction from management
• Meet team and customer performance metrics, goals, and deadlines in a fast-paced, ever-changing, high-performing team-based environment
• Manage end-to-end customer experience and maintain account documentation
• Build and provide B2B quotes with accurate delivery times to customers as requested
• Monitor multiple order statuses and take action on orders not progressing through the order fulfillment cycle and follow them through to fulfillment
• Work closely with the Warehouse team, Territory Sales Managers, Credit, and Supply Chain to follow up on orders and address any questions
• Continuously drive customer base to utilize the e-commerce navigation
• Maintain high-level product portfolio knowledge
• Recommend improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature
• Complete ad-hoc projects as needed

Requirements

* Bachelor's Degree in business or related field or minimum of 1 year of customer service work experience

• Excellent interpersonal, verbal, and written communication skills
• Ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
• Be flexible and able to prioritize and complete a variety of simultaneous tasks with a high level of organization and attention to detail
• Ability and willingness to learn and adapt quickly to rapidly evolving business processes
• Experience with Salesforce.com, Oracle ERP, and Google Suite a plus
• Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively, and execute tasks with minimum supervision

Physical Demands

* Ability to perform normal office duties

• Ability to operate office equipment, including computers, and determine accuracy of work
• Ability to interact and participate in meetings

Compensation and Benefits

* Starting salary/wage for this opportunity: $17.50 to $23.34

• careerzynith provides a variety of benefits to employees, including health insurance coverage, a wellbeing program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO)
• Other rewards may include annual bonus eligibility, based on both company and individual performance, as well as short- and long-term incentives and program-specific awards

Why Join careerzynith?

* Opportunity to work with a dynamic and innovative company that's revolutionizing the way we power our lives

• Collaborative and inclusive work environment that values diversity, equity, and inclusion
• Professional development opportunities to help you grow and advance in your career
• Competitive compensation and benefits package
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team at careerzynith. Apply for this job