Experienced Customer Service Representative - Remote | WFH - TurboTax Product Expert
Join careerzynith as a Customer Service Representative - Remote | WFH and become a pivotal part of our customer support team during tax season. As a key member of our dynamic team, you will be the first point of contact for our users, assisting them with a range of product and software issues related to TurboTax. Your responsibilities will include guiding customers through downloading, logging in, basic navigation, document importation, printing... filing, and answering basic tax-related queries.
About careerzynith
careerzynith is a leading provider of innovative solutions for tax preparation and financial management. With a strong commitment to customer satisfaction, we strive to deliver exceptional experiences for our users. As a Customer Service Representative, you will play a vital role in helping our customers navigate the complexities of tax season with ease and confidence.
Key Responsibilities
* Provide exceptional customer service through phone, email, or chat support
- Assist customers with product and software issues related to TurboTax
- Guide customers through the tax filing process, including downloading, logging in, and basic navigation
- Answer basic tax-related queries and provide accurate information
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Participate in ongoing training and development to stay up-to-date on product knowledge and industry trends
Compensation and Benefits
* Competitive hourly rate starting at $18.00 per hour
- Potential to earn $2,880 USD per month based on a minimum commitment
- Flexible scheduling options allow you to create a work schedule that fits your life, available anytime between 8 am and 10 pm EST, Monday through Sunday
- A $300 bonus upon completion of 5 days of comprehensive training, provided you graduate and complete 10 calls
- Ongoing training and support to ensure you are well-equipped to meet the needs of our customers
Training and Support
* Structured 5-day training program, 8 hours per day, including a 1-hour lunch break, to prepare you for success
- Assignment of a Subject Matter Expert (SME) to assist you during live calls and a Marketplace Performance Specialist (MPS) to act as your advocate and support
What We Are Looking For
* Exceptional communication skills and a genuine passion for helping others
- Individuals eager to ensure a smooth and seamless tax filing experience for our customers
- Self-motivated team players who are excited to join a supportive and engaging team environment
Why Join Us
* Opportunity to be a part of a team that values your contribution and offers continuous support for your career development
- Flexibility to build a schedule that works for you, ensuring a work-life balance
- A chance to be the friendly face and expert that our customers rely on during tax season
- Ongoing training and development to stay up-to-date on product knowledge and industry trends
Note
* To qualify for the $300 training bonus, candidates must complete the entire 5 days of training, graduate, and fulfill the call requirement
- The starting pay rate is $18.00 gross per hour. A minimum of 20 hours per week or 40 hours per cycle is required, with hours to be scheduled anytime from Monday to Sunday, between 8 am and 10 pm EST
- Additional fees apply, including a $2.00 per hour Marketplace Licensing Fee and a $1.00 LiveXchange Service Fee
Join Our Team!
Become a key part of our customer's journey and help them navigate the complexities of tax season with ease and confidence. We're excited to welcome you aboard as our next Customer Service Representative and TurboTax Product Expert.
Employment Type:
Full-Time
Salary:
$18.00 Per Hour
Apply Now!
If you're ready for this challenge, apply now and let's discuss how you can become a vital part of our success story. Apply for this job