Experienced Customer Success Manager (EMEA) – Drive Revenue Growth and Customer Delight at careerzynith
About You
Are you a customer-centric professional with a passion for technology and a knack for making people happy? Do you thrive in fast-paced environments where no two days are the same? As an Experienced Customer Success Manager (EMEA) at careerzynith, you'll be joining a rapidly growing team that's revolutionizing product search and discovery for some of the world's largest retailers. If you're a self-starter with excellent communication skills, a curious mind, and a love for problem-solving, we want to hear from you.
About careerzynith
careerzynith is a cutting-edge technology company that powers product search and discovery for some of the largest retailers in the world. We serve billions of requests every week, and our results are likely something you've seen and used without even realizing it. What sets us apart is our focus on metrics over features, and our commitment to reinventing search and discovery from the ground up as a machine learning challenge. Our goal is to improve metrics like revenue, and we're passionate about empowering everyone in our company to do what they think is best to achieve this.
We're a team of technologists who love solving problems and making our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that by empowering everyone in our company to do what they think is best, we can achieve great things.
About the Position
As an Experienced Customer Success Manager (EMEA), you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services. Your specific responsibilities will include:
* Repaying our customers' trust through ensuring they get live with our product and are thrilled with the results
* Understanding the needs and roles within the enterprise organizations we work with and helping to manage prioritizations and misalignments
* Helping craft and dictate both internal and external narratives for what's needed to make a customer successful
* Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources
* Fielding and troubleshooting customer support requests
* Creating and updating customer documentation and training materials as needed
* Always looking for new ways you can make our integration process more robust and make customers feel even more successful
Requirements
* A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting
* Excellent communication and interpersonal skills
* Knowledge of APIs and experience interacting with them before
* Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas
* Ability to convince and motivate those around you to do what you know is right
* Enjoy interacting with customers and solving new problems daily
* Ability and desire to learn quickly, think outside the box, and come up with solutions to problems
* Located in EMEA
* Preferably fluent in German
Benefits
* A competitive compensation package including stock options
* Fully remote team - choose where you live
* Work from home stipend! We want you to have the resources you need to set up your home office
* Apple laptops provided for new employees
* Training and development budget for every employee, refreshed each year
* Parental leave for qualified employees
* Work with smart people who will help you grow and make a meaningful impact
* Diversity, Equity, and Inclusion at careerzynith
At careerzynith, we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
Why Join careerzynith?
* Be part of a rapidly growing team that's revolutionizing product search and discovery
* Work with a passionate team of technologists who love solving problems and making a meaningful impact
* Enjoy a competitive compensation package and benefits that support your growth and well-being
* Have the opportunity to learn from and work with smart people who will help you grow and develop your skills
* Be part of a company that values diversity, equity, and inclusion and is committed to creating a work environment that is welcoming and inclusive for everyone
If you're a customer-centric professional with a passion for technology and a knack for making people happy, we want to hear from you. Apply now to join our team as an Experienced Customer Success Manager (EMEA) and be part of a rapidly growing team that's changing the game in product search and discovery.
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