Experienced E-commerce Customer Service Assistant for careerzynith – Amazon and Shopify Expertise Required
At careerzynith, we're on a mission to revolutionize the sports equipment industry by delivering high-quality products to fitness enthusiasts worldwide. As a rapidly expanding brand operating in the UK, EU, and USA, we're seeking a dedicated E-commerce Customer Service Assistant with Amazon and Shopify experience to join our vibrant remote team. If you're passionate about e-commerce and possess the necessary skills to drive success, we'd love to hear from you.
About careerzynith
careerzynith is a dynamic and innovative company committed to delivering exceptional customer experiences. Our team is passionate about fitness and sports, and we're dedicated to providing high-quality products that meet the needs of our customers. With a strong presence in the UK, EU, and USA, we're expanding rapidly and seeking talented individuals to join our team.
Job Overview
As an E-commerce Customer Service Assistant at careerzynith, you'll play a critical role in addressing customer service queries, particularly on Amazon and Shopify. This position requires strong organizational skills, attention to detail, and the ability to work independently in a remote environment. You'll be responsible for responding to customer service queries, managing customer communication, and reviewing customer feedback. If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.
Key Responsibilities
* Customer Service: Respond to customer service queries, such as order status inquiries, using templated messages by Email, Amazon, Live Chat, and Text Message.
- Customer Communication: Send text messages to customers at 5:30 PM UK time advising them of multiple package deliveries using our SMS service.
- Review Management: Flag negative reviews, A to Z claims, and chargebacks, and add them to a spreadsheet across UK and EU markets.
- Other Opportunities: Depending on your level of experience, you'll have the scope to expand the role to cover other aspects of the business, including growth of Amazon and Shopify platforms.
Requirements
* Experience: Proven experience with Amazon Seller Central and Shopify platforms.
- Skills: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
- Communication: Excellent written and verbal communication skills in English (fluent). Additional European languages (German, French, Spanish, Italian in particular) are a plus.
- Remote Work: Experience working remotely and managing tasks independently.
Why You'll Love Working with careerzynith
* Growth Opportunity: Join a fast-growing company in the sports equipment industry.
- Skill Development: Enhance your skills in a dynamic and supportive environment.
- Flexibility: Enjoy the flexibility of working remotely with a schedule that suits your needs.
- Innovation: Be part of a team that values creativity and continuous improvement.
- Future Opportunities: As a growing company, there are many opportunities to expand the role and grow with us.
Additional Information
* Project Length: Long-term engagement with a flexible starting period.
- Availability: Must be available between 1 PM - 6 PM GMT (UK).
- Weekends: Not required, however scope for extra hours if desired.
- Speed to Hire: Immediate.
If you're a motivated individual with a passion for e-commerce and possess the necessary Amazon and Shopify experience, we encourage you to apply now. Join careerzynith and contribute to our exciting growth journey!
Ready to Apply?
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application. Apply for this job