Fraud Servicing Specialist - Contact Center (Hybrid) - Starting at $20.05/HR

Citi is a leading global bank offering a range of financial services. They are seeking a Fraud Servicing Specialist to perform risk assessments on credit card accounts and deliver exceptional customer service to clients, focusing on early fraud detection and maintaining a positive customer experience.

Responsibilities

• Perform investigation of potential fraud activity on existing credit card accounts
• Respond to inbound client inquiries and assist with specific service-related requests and concerns
• Provide solutions to client issues through the usage of all available resources under limited supervision
• Complete assigned tasks in an accurate and timely manner
• Consistently achieve individual and team performance targets
• Contact card members to verify charges and recent activity to identify any potential fraud
• Ensure a positive customer experience while
• Determine specific verification procedures to be used in processing customer’s information
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency

Skills

• 1-3 years relevant experience
• Minimum 1 year of customer service experience
• Ability to process both inbound and outbound client calls
• High attention to detail with the ability to interpret data and organize information
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• High School diploma or equivalent

Benefits

• Day 1 Health Benefits!
• State of the Art facility
• Flexible Work Strategies
• Collaborative team environment
• 401(k) match
• Tuition Reimbursement
• Incredible opportunity for both career and personal growth!
• Discretionary and formulaic incentive and retention awards
• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company Overview

Company H1B Sponsorship