L1 Support Engineer - Technical Services
Experience: 2-5 years Location: Remote Qualification: Bachelors Job Overview: The L1 Support Engineer – Technical Services will be responsible for managing Android tablet devices across the enterprise, maintaining digital menu systems, implementing promotional campaigns, and delivering high-quality customer support across multiple channels. The ideal candidate combines strong technical troubleshooting skills with excellent customer service capabilities and the discipline to manage repetitive operational tasks efficiently. Key Responsibilities: Menu & CMS Management:
- Build, update, and maintain digital menus through the Content Management System (CMS).
- Configure and test menu items including pricing, descriptions, images, and availability.
- Ensure accuracy and consistency across all menu content and promotional materials.
- Collaborate with marketing and operations teams to implement seasonal menu updates and changes.
Promotions & Campaign Execution:
- Set up promotional campaigns using internal tools.
- Create, schedule, and monitor time-sensitive promotions and special offers.
- Verify campaign accuracy and troubleshoot issues before and during launch.
Device & Technical Support:
- Procure, maintain, and manage the enterprise Android tablet fleet.
- Provide responsive customer support via service desk ticketing system, live chat, and phone.
- Troubleshoot and resolve technical and operational issues in a timely and professional manner.
- Process and support refund requests in accordance with company policies.
- Document common issues and resolutions to improve support efficiency and knowledge sharing.
Required Skills & Competencies:
- 2–5 years of experience in technical support, IT services, or a related role.
- Strong troubleshooting and problem-solving skills.
- Familiarity with CMS platforms and basic device management.
- Ability to manage multiple tasks while maintaining attention to detail.
- Strong communication and customer service skills.
- Ability to work independently in a remote environment.