Market Assoc. (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way. Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

Location: Remote in the United States but candidates must reside in state that is in PST or MST time zone. The team you will join: The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners. The difference you will make: As a Market Associate, your core responsibilities will involve supporting Market Managers, overseeing assigned projects, and managing an evolving portfolio of hotel partners in your market for both HotelTonight and Airbnb. You will also support strategic initiatives that drive hotel partner success on both platforms. These initiatives will include contacting hotels for needed business details, supply optimization, and platform education. Your self-starter, get it done attitude will be necessary to address the volume of opportunity planned to be tackled. A flexibility to move between account management and project work while upholding a strong level of customer service will make an impact! A typical day:

• Take actions with hotel partners as needed to drive assigned projects forward
• Maintain well organized and detailed tracking mechanisms relating to assigned projects
• Call, email, and Zoom with hotel partners to accomplish assigned project needs
• Manage relationships with hotel partners within assigned portfolio
• Support scaled strategies to effectively manage & optimize hotel partners in assigned portfolio
• Educate partners on how HotelTonight and Airbnb platforms function
• Develop strong and long lasting partnerships
• Respond to and deliver exceptional service in a timely and efficient manner
• Work cross-functionally when necessary as well as with Market Managers within HotelTonight Supply
• Implement strategies to effectively manage and optimize workflows
• Act as the ‘front desk’ of HotelTonight and Airbnb to hotel partners with many needs and triage appropriately
• Proficiency in English

Skills: Your expertise:

• 3+ years of experience in account management and/or partner support.
• 2+ years of hospitality/travel industry experience (preferred)
• Self-starter who is resourceful with a get it done attitude
• Strong time management and prioritization skills
• Strong organizational skills relating to project work with a large volume of inputs and moving parts
• Track record of being able to effectively work a book of business (account management)
• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and zoom
• Team player, willing to contribute what is needed for the success of the team
• The ability to get things done with changing priorities, projects and deadlines
• Passion for Airbnb, travel, and the sharing economy
• We are looking for someone that is goals-obsessed, is inputs-driven, and willing to take action (high volume of calls, meetings, etc.)

Belonging & Accommodations: Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner. Pay Rate Range: $45-$53/hr Benefits: Medical, Dental, Vision, 40