QA Performance Claims Specialist
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team The QA Performance Claims Specialist supports QVC and HSN and evaluate and determine approval or rejection of product performance claims with technical expertise, while supporting stakeholder training to improve substantiation quality and accelerate review and approval Where You'll Work This role is remote and job seekers must reside in one of the following states PA, NJ, DE, FL, ID, NC, SC, TN or VA to be considered. Relocation assistance not available for this role.
What You'll Do
Review and assess proposed product performance claims against industry, regulatory, and company requirements in an unbiased, professional manner. Validate claimed product features and benefits by analyzing technical substantiation such as clinical studies, technical data sheets, and testing reports. Guide vendors on required claim support and ensure final approved claims align with the level of substantiation provided. Partner with Legal to keep approved claims compliant with FTC requirements, truth-in-advertising standards, and expected customer experience. Provide technical guidance, training, and root-cause-driven CAPA support to resolve recurring claim issues and strengthen stakeholder knowledge. Track vendor and process performance to identify trends and drive corrective actions and QA process improvements that increase efficiency and speed to market. What You'll Bring Strong experience reviewing, analyzing, and interpreting complex technical documents, clinical studies, and large data sets to assess product performance claims, with a strong beauty background preferred. Deep knowledge of performance claim substantiation methods, industry standards, and regulatory requirements including FTC, FDA, CPSC, and Prop 65. Solid background in quality or technical environments, with 5+ years of experience applying quality standards and understanding how product claims and features impact customer experience. Technical certification or relevant degree preferred, ideally in the physical or natural sciences #LI-SH1 Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.