Referral Coordinator
Referral Coordinator (Therapy) Referral intake & patient scheduling | Therapy | $18-24/ hr Key responsibilities Receive and enter referrals from MedSender and other referral sources and enter into Atlas customized platform Triage and tag service type — therapy, med mgmt, psych testing Contact patients same day — confirm service interest and insurance Match patient to correct provider based on insurance, location, availability Schedule appointments for therapy and medication management Manage 3-attempt follow-up queue over 2 weeks for unreached patients Field inbound callbacks from Therarep queue same business day Discharge patients after 3 failed contact attempts and notify referring practitioner Required qualifications Associate's or bachelor's degree in health sciences, psychology, or related field Clinical literacy — familiarity with mental health service types and terminology 1+ year experience in medical or behavioral health administrative role Strong phone communication and patient-facing skills HIPAA knowledge and compliance awareness Preferred qualifications Experience as a Behavioral Health Technician (BHT) or medical scheduler Familiarity with MedSender, Square, or similar platforms Experience in multi-department or multi-location practice Bilingual a plus