Regional Program Management Executive
Job Description
- Monitor compliance to national and international quality standards and related regulations.
- Participate in quality related activities such as audit, qualification program, claims etc.
- Any other ad-hoc duties as assigned by the Management/Manager from time to time.
- Act as a representative for operations to Internal and External Stakeholders
- Manage stakeholder expectations and ensure timely completion of project deadlines.
- Create and write Standard Operations Procedures
- Create Process flowcharts.
- Conduct Internal and External Training with operational staff.
- Coordinate with IT team for enhancement systems integration
- Manage testing for IT projects.
- Support on daily operational issues.
- Maintain SOP internally at a regional level.
- Supporting Daily/Weekly/Monthly/KPI reports for customer.
- Attend to customer request on timely matter.
- Act as a Control Tower for communication between internal and external customer.
- Aligning processes with internal and external operation.
- Work with Operation Manager to make improvement for operation.
- Conduct training for internal operation if there are new requirement from customer.
- Maintain good relationship with customer.
- Support adhoc quotation if required.
- Travel overseas if required.
- Any other ad-hoc duties as assigned by the Management/Manager from time to time.
Job Requirements
- Min Diploma in Logistics/Supply Chain/Transportation/International Business and 2 years working experience in Freight Forwarding/Logistics Industry, Air/Ocean freight experience is a plus.
- Good command of written and spoken English, proficiency in other languages is a bonus as to liaise with other regional offices.
- Proficient in MS Office and Teams.
- Experience in at least one aspect of freight forwarding operations either Export or Import, with both experiences will be added advantage.
- Detail oriented and good time management.
- A good team player.
- Responsible and able to work remotely to deliver key task completed on time.
Working hours: Mon to Fri 8.30am - 6pm