[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. The Account Manager will be responsible for managing a portfolio of clients, identifying new business opportunities, and building strong client relationships to achieve sales targets.

Responsibilities

• Identify and pursue new sales opportunities within existing accounts, upselling and cross-selling products or services to maximize revenue generation and hit sales targets
• Develop and nurture long-term relationships with key clients through regular communication, proactive outreach, and deep understanding of the clients goals
• Develop a very strong understanding of Array’s value propositions and become fluent with key product use cases and applications
• Establish detailed CRM level understanding of clients in your portfolio e.g. client roadmap & planning cycles, client org chart, key roles & responsibilities etc
• Become a trusted escalation point for clients to help manage key situations, overcome critical challenges and ensure success of collaborative client projects
• Manage renewal cycles / contract negotiation by successfully balancing the needs of both the client and Array
• Understand client needs and pain points, tailoring solutions to meet their specific requirements
• Generate sales reports, analyze customer data, and identify trends to inform strategic decisions
• Work closely with internal teams like Customer Success, Sales, Product, Engineering, Marketing and Finance to ensure seamless client experience and successful outcomes

Skills

• 5+ years of experience in B2B2C/B2B Account Management
• A proven track record of meeting and exceeding sales/growth targets
• Excellent communication and interpersonal skills
• Strong business acumen and understanding of sales cycles
• Strong negotiation skills
• Proven ability to build relationships and manage customer expectations
• Problem-solving and analytical skills to identify and address client challenges
• Strong organizational and time management skills to prioritize tasks and meet deadlines
• Proficiency in CRM systems to manage client data and track sales activity
• Knowledge of the financial and consumer cybersecurity industries and a passion for understanding the unique growth opportunities and challenges facing financial institutions, Fintechs, consumer cybersecurity and Credit Services Organizations is a plus!

Benefits

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• AnniversArray Kits for work anniversaries
• Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

Company Overview