[Remote] Account & Relationship Management Executive

Note: The job is a remote job and is open to candidates in USA. Wolters Kluwer is a company that provides information services and solutions for professionals. They are seeking an Account & Relationship Management Executive to manage a portfolio of accounts, drive revenue, and ensure high customer satisfaction through effective relationship management and sales strategies.

Responsibilities

• Develop in-depth relationships with key decision-makers in assigned accounts
• Conduct thorough needs analysis to align products/services to customer requirements
• Negotiate terms and close sales with a high degree of authority
• Develop and implement targeted sales strategies
• Track and analyze sales performance metrics and tailor strategies accordingly
• Conduct regular status meetings with clients to ensure satisfaction and identify opportunities
• Provide detailed and accurate sales forecasts
• Support clients during the implementation of products/services
• Resolve complex customer issues promptly and effectively
• Identify opportunities for upselling and cross-selling within the account portfolio

Skills

• Excellent verbal and written communication skills
• Strong negotiation skills for setting terms and closing deals
• Solid understanding of the organization's products or services
• Ability to design and implement targeted sales strategies
• Advanced use of CRM software for account management
• High proficiency in resolving complex customer issues
• Strong analytical skills for tracking and adapting sales performance
• Exceptional ability to build and maintain long-term client relationships

Benefits

• Commission
• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Company Overview