[Remote] Bilingual Customer Service

Note: The job is a remote job and is open to candidates in USA. SE Health is a not-for-profit social enterprise advancing health with heart. They are looking for Bilingual Client Registrars to provide non-clinical support to patients and healthcare providers across Ontario, ensuring outstanding customer service and accurate information entry.

Responsibilities

• Collect demographic, symptom, and other information from patients, and accurately enter this information into systems in order to ensure that patients receive appropriate health care service
• Maintains a professional caring attitude when interacting with caller/patients, providing outstanding customer service at all times
• Following defined workflows and scripting; prioritizes symptoms, assists patients, navigates patients to the appropriate program for clinical assessment/information, and/or refers patients to community information and programs
• Understands and knows how to prioritize patient symptoms based on the information provided
• Documents accurately and promptly

Skills

• Minimum High School Diploma
• Bilingual in French and English, must be fluent in both oral and written skills
• Must be located in Ontario
• Exceptional customer service, communication, computer, and software skills
• Ability to self-direct and self-organize, and to accurately record required information/details
• Ability to work shift work including evening, overnight, and weekend hours with flexibility in shift duration
• Able to work independently as well as part of a team, with excellent verbal and written skills
• Excellent organizational skills
• Well-developed interpersonal and customer service skills, to effectively communicate with clients
• Effective problem-solving and conflict management skills
• This is a physically demanding position and requires hand, arm and shoulder dexterity, sensory ability, standing, sitting and frequent movement
• College diploma in office administration or medical terminology
• Knowledge of Call Center concepts and medical terminology
• Call Centre and/or Healthcare experience

Benefits

• Competitive Total Rewards - So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging - Thrive with work from home, and a supportive, inclusive culture that puts people first.
• Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

Company Overview