[Remote] Call Center Customer Service Representative (1st Shift)
Note: The job is a remote job and is open to candidates in USA. Travel Incorporated is a forward-thinking company in the travel industry, seeking a Travel Consultant to join their Contact Center team. The role involves helping clients develop travel plans, providing personalized travel advice, and delivering exceptional service to enhance client experiences.
Responsibilities
- Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence
- Listen actively to understand client goals and create travel solutions tailored to their needs
- Guide clients through itinerary options, modifications, and travel best practices
- Deliver exceptional service that drives client satisfaction and supports performance goals
- Collaborate with internal teams to ensure smooth, accurate travel arrangements
- Proactively identify and act on opportunities to improve the client experience
Skills
- A strong customer service mindset — you're motivated by helping others
- Excellent communication skills and the ability to build trust quickly
- Tech-savvy and comfortable using email, chat, and other digital tools
- Detail-oriented, organized, and thrives in a structured environment
- High school diploma or equivalent
- Previous client service or call center experience is a plus, but not required
Benefits
- 6 months of paid training through TI University
- Local candidates will attend training in person
- If you are not local to our office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI)
- After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed
- Career growth pathways and continuous training
- A collaborative culture where your voice is heard and your work matters
- Equipment provided and travel covered for required in-person training
Company Overview