[Remote] Centralized Talent Contact Center Agent

Note: The job is a remote job and is open to candidates in USA. Renewal by Andersen is a company focused on providing exceptional experiences to its customers. The Talent Acquisition Agent will be responsible for creating a talent pipeline, conducting phone screens, and scheduling interviews while collaborating with field managers to meet hiring needs.

Responsibilities

• The TA Agent will collaborate with field managers to support their hiring needs
• The TA Agent is expected to leverage best practice recruiting methodologies and incorporate diversity in the candidate search
• Ensure an understanding of job duties, responsibilities, and business requirements for each role
• Conduct a high volume of phone screens to reach at least 65% to 75% of our "interested" candidates
• Schedule interviews for management with a high goal of 75% to 85% show rate
• Reach out to candidates using our specified methods, timing and reporting
• Manage the candidate experience through the Applicant Tracking System and Call Center technology
• Support a level of outbound calling activities when needed, using the calling features in Enabled Plus. This also involves following the prescribed process for resulting leads and setting future callbacks
• Source and scout potential talent using key-word searches, social networking, and research tools
• Leverage in-house ATS to identify, attract, present, and recruit top talent
• Organize post-interview debrief/feedback with interview teams and candidates
• Maintain accurate and well-ordered documentation on all candidates, searches, hiring manager's interactions, and other recruiting activities
• Working hours will be 10:30am - 7:00pm CST
• Other duties as assigned by supervisor

Skills

• High School Diploma or equivalent
• A strong value system, excellent judgment, unquestioned integrity
• Flexible and resilient to adapt to multiple demands, shifting priorities and changing business condition
• Ability to control conversations in a professional, friendly manner
• Desire to work in a fast-paced, collaborate environment and effectively drive team results
• Self-motivated with very strong verbal and written communication skills
• Strong computer skills including Microsoft office and Applicant Tracking Systems
• Bilingual Spanish/English preferred

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities
• Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Company Overview