[Remote] Clinical Quality Associate
Note: The job is a remote job and is open to candidates in USA. Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice and patients accessing high-quality care. The Clinical Quality Associate supports the day-to-day operations of Grow's Clinical team by reviewing provider documentation, managing complaint workflows, and contributing to quality initiatives.
Responsibilities
- Support ongoing documentation quality monitoring by reviewing provider notes for clinical completeness, risk, and payor compliance, and flagging concerns
- Serve as a clinical point of contact for providers, conducting outreach on documentation best practices and supporting a culture of quality through direct, collaborative provider engagement
- Support complaint, grievance, and payor quality review workflows, including intake, clinical review, and resolution documentation for low-level client complaints and payor-facing requests
- Assist with quality initiative work as assigned, contributing clinical judgment and provider outreach to branch priorities as directed
Skills
- Active, unrestricted clinical license (e.g., LCSW, LMFT, LPC, PsyD, PhD)
- 3-5 years of experience in clinical work and/or quality assurance, auditing, compliance in a behavioral health environment or at the payor level
- Familiarity working with or supporting clinical or frontline teams, with an understanding of documentation standards, risk awareness, and service expectations
- Exceptional written communication skills, particularly in creating clinical guidance and educational materials for providers
- Familiarity with digital behavioral health platforms, EHRs, or telehealth-based care models
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
- Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
- Financial Wellness: 401(k) program and equity opportunities.
- Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
- Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
- Wellness & Development: Annual stipends to put towards personal & professional growth.
- Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
- Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
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