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[Remote] Contact Center Engineer - W2 Only

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. Saransh Inc is seeking a Contact Center Engineer to support their telephony systems and IVR integration. The role involves designing and deploying self-service call flows and enhancing voice-driven customer interaction systems.

Responsibilities

  • Hands-on expertise with Telephony systems and IVR integration, including designing and deploying self-service call flows and CTI connectivity
  • Proficiency in SRM (Speech Recognition/Response Management) tools and integrations, with the ability to troubleshoot and enhance voice-driven customer interaction systems
  • Preferred - Experience with Uniphore platform configuration, enhancement, and optimization, including familiarity with conversational AI and automation workflows

Skills

  • Hands-on expertise with Telephony systems and IVR integration, including designing and deploying self-service call flows and CTI connectivity
  • Proficiency in SRM (Speech Recognition/Response Management) tools and integrations, with the ability to troubleshoot and enhance voice-driven customer interaction systems
  • Experience with Uniphore platform configuration, enhancement, and optimization, including familiarity with conversational AI and automation workflows

Benefits

  • W2 Position

Company Overview

  • We provide recruitment, consulting and IT services for our clients, which focus on maximizing their revenue generation, enhancing business productivity and improving cost management. It was founded in 2008, and is headquartered in Plainsboro, New Jersey, USA, with a workforce of 51-200 employees. Its website is https://saranshinc.com.
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