Remote Customer Service Representative (PC Department)
Remote Customer Service Representative (PC Department)
About the Role
We are seeking a talented and high-energy Remote Customer Service Representative to join our Project Coordination (PC) Department. This is an exciting opportunity to grow professionally while playing an essential role in the company’s success. In this role, you will work closely with management, report writers, field technicians, clients, and homeowners to ensure smooth coordination of projects and exceptional customer experiences. We are looking for someone who thrives in fast-paced, high-volume environments and can confidently manage customer interactions while maintaining professionalism and control of conversations. What You’ll Do Answer incoming phone calls promptly and professionally Make outbound calls to clients, internal teams, and departments Efficiently manage a high volume of calls and email correspondence Coordinate and schedule field events, including appointments with technicians, clients, and homeowners Deliver exceptional customer service while maintaining strong client relationships Utilize professional de-escalation techniques to resolve complex client issues Accurately enter project notes, client communications, and data into internal systems Prepare and obtain necessary work authorizations and documentation Organize files and perform additional administrative tasks as needed Coordinate meetings, track action items, and follow up with stakeholders Monitor project timelines and assist in removing roadblocks for clients and internal teams Quickly learn and adapt to new software platforms and CRM systems
Requirements
Minimum 2 years of experience in a high-volume call center, project coordination, administrative support, or related role Proven ability to manage multiple projects and priorities simultaneously Strong experience handling inbound and outbound customer communication Exceptional verbal and written communication skills Strong de-escalation and customer management abilities Familiarity with project management methodologies such as Agile, Scrum, Waterfall, or similar Experience using project management and CRM software tools such as Asana, Trello, Jira, Monday.com, Microsoft Project, or similar platforms Strong organizational, multitasking, and stakeholder management skills Comfortable navigating multiple systems and learning new technology quickly Skilled in Excel, Google Sheets, reporting tools, and accurate data entry Ability to work both collaboratively and independently in a remote environment English proficiency at B2 level or above Professionalism, honesty, integrity, and a growth mindset Resilient and capable of thriving in a fast-paced, high-pressure environment Dedicated remote workspace with reliable high-speed internet, quality headset, and desktop/laptop setup The Ideal Candidate A confident communicator who can lead and control conversations professionally Tech-savvy and adaptable when learning new systems and tools A proactive problem-solver focused on delivering positive client outcomes Organized, detail-oriented, and highly dependable Passionate about customer satisfaction and continuous improvement
About Us
We specialize in providing advanced environmental consulting and remediation services for industrial and commercial sectors. Our team helps businesses manage environmental risks, maintain regulatory compliance, and implement sustainable practices. Our expertise includes environmental site assessments, pollution prevention strategies, waste management solutions, and innovative technologies designed to minimize environmental impact. By partnering with organizations, we contribute to smarter resource management and healthier ecosystems and communities.