[Remote] Customer Success Associate
Note: The job is a remote job and is open to candidates in USA. MOCA Systems, Inc. is a leading software and services provider for the Architecture, Engineering, and Construction industry. They are seeking a Customer Success Associate to join their team, focusing on ensuring clients see value in planning their construction projects and driving engagement with the platform.
Responsibilities
- Launch new projects, manage / maintain customer project data and oversee technical client training / adoption of best practices
- Work to resolve all product and project-related customer questions and requests efficiently and effectively
- Handle client interactions with calm professionalism, quick execution and a sense of urgency to uphold our reputation for excellent customer service
- Drive increased engagement for new and existing clients
- Help specify, outline and advocate for UI/UX improvements based on customer feedback
Skills
- Bachelor's degree from an accredited university or college or equivalent experience
- Exposure to Customer Success or Account Management roles, preferably in B2B SaaS environments
- Familiarity with enterprise software applications
- Excellent organizational, project management, consultative and time management skills
- Passion for working on a small, dedicated, agile and determined team
- Strong written and oral presentation skills, as well as active listening skills
- Solid sense of empathy for clients, as well as a passion for revenue growth
- Exceptional ability to multi-task in a fast-paced environment, balancing quality and speed
- Construction management, architecture, engineering or project controls experience
- Experience with Lean Construction and the Last Planner system
Benefits
- Full benefit plan including medical, dental, vision, and life/disability insurance
- 401(k) with generous employer match
- An HSA employer contribution in certain circumstances
Company Overview