[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. PerformYard is a fast-growing SaaS company focused on changing the performance management landscape. They are seeking a Customer Success Manager to build long-lasting relationships with customers, support product adoption, and ensure successful utilization of their software product.

Responsibilities

• Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
• Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term
• Respond to phone calls and emails to support adoption, usage and expansion within the customer base
• Meet or exceed aggressive responsiveness and quality goals
• Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
• Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
• Proactively influence team culture by actively participating in team and company activities and opportunities for feedback

Skills

• Bachelor's Degree
• Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software
• Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
• Enthusiastic and proactive self-starter with ability to communicate
• Empathy for customer experience, and a desire to make customers successful
• Understanding or previous use of CRM, Customer Success or Help software tools
• Excited to operate in a fast paced start-up environment
• A desire to do and achieve brilliant things!
• Authentically curious, you love learning and improving yourself
• Integrity is fundamentally important to you
• You want to make a real difference
• You are naturally entrepreneurial and Street smart

Benefits

• Medical, dental, and vision health insurance benefits w/ HSA plan
• Disability insurance
• 401k plan
• Generous PTO
• Paid holidays
• Other benefits

Company Overview