[Remote] Customer Support Rep – Military Spouses (Remote)
Note: The job is a remote job and is open to candidates in USA. Concentrix is a global organization that prioritizes a people-first culture and is seeking a Customer Support Rep – Military Spouses to provide customer service support remotely. The role involves handling inbound and outbound calls, resolving customer inquiries, and promoting company products and services while ensuring a superior customer experience.
Responsibilities
- Provide inbound and outbound customer support using a call flow guide
- Identify/develop opportunity to offer targeted company’s products and services (i.e. upselling, cross selling, lead generation (not cold calls), upgrades)
- Deliver superior customer experience in every interaction through identifying, capturing, and addressing customer needs
- Order processing and monitoring
- Track, document, and retrieve information in databases
- Offer additional products and/or services with every interaction
- Deliver expert customer experiences…with a smile
Skills
- Be a Military Spouse
- Must be at least 24 years of age
- 1+ year of customer service experience
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer will be provided after hire
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
- 6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.)
Benefits
- Medical, dental, and vision insurance
- Comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- Paid time off and holidays
- Paid training days
- DailyPay enrollment option to access pay "early," when you want it
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Company Overview
- Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.
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