[Remote] Customer Support Specialist
Note: The job is a remote job and is open to candidates in USA. Millennium Systems International is a dynamic software company based in Parsippany, NJ, dedicated to providing innovative management software for the beauty and wellness industry. They are seeking a Customer Support Specialist who will handle client inquiries, troubleshoot issues, and provide support and training via phone, email, and live chat.
Responsibilities
- The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions
- Support and training are provided to clients via phone, email, and live chat
- We embrace active listening skills to understand and advocate for our customer’s needs
- You will document the issue in Salesforce and offering a resolution, so our clients are successful
- You will stay up to date on Meevo product knowledge and internal business processes
- You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios
Skills
- Passion for technology and helping people
- Strong verbal and written communication skills
- Excellent communication skills with the ability to build quick rapport
- A people person. Must be able to control a conversation and be personable
- Enjoy working directly with customers in a fast-paced environment
- Logical, analytical, and problem-solving skills
- Ability to learn new software/ hardware and adapt to changes in technology
- A self-starter that can work independently and as a team member
- Ability to multi-task
- Has great time management skills
- 0- 5 years exp in customer service-related role
- Tech savvy
- Reliable Internet Service Provider
- Excellent communication skills
- Bachelor's degree or Associates Degree preferred
- Salesforce exp a plus!
- Beauty Industry Knowledge a plus
Benefits
- Paid Time Off (PTO) and Holidays
- 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day!
- Ten (10) paid holidays throughout 2025
- Five (5) paid sick days
- One (1) personal day
- Subsidized Medical, Dental, and Vision plans
- Life Insurance and Accidental Death & Dismemberment (AD&D)
- Millennium Systems International fully covers the entire cost, 100% on us!
- Short-Term and Long-Term Disability insurance
- Millennium Systems International covers the full cost of Long-Term Disability at 100%
- 401(k) plan
- 100% match on up to 4% of your contributions
- Safe Harbor plan
- Unlimited access to Udemy’s online courses
Company Overview