[Remote] CX Management Consultant

Note: The job is a remote job and is open to candidates in USA. TTEC Digital is a company focused on revolutionizing customer experience through strategic advisory and AI enablement. They are seeking a CX Management Consultant to guide clients in defining their CX strategies and building business cases for digital transformation.

Responsibilities

• Serve as a trusted advisor to clients, providing expert guidance on contact center operations, CX strategies, and AI enablement
• Work with consulting teams to design and operationalize solutions that prioritize both the customer and employee experience (EX), ensuring that people, process and technology transformations are rooted in empathy and human-centric design
• Organize and facilitate working sessions and workshops with key stakeholders to define strategy and elicit business requirements
• Synthesize learnings from engagements into complete deliverable packages for the client, including current state assessments, gap analyses, roadmaps, and business cases
• Author and deliver professional, effective presentations to client stakeholders, ensuring complex strategies are communicated clearly to executive leadership
• Apply data to business case development to demonstrate how AI and digital solutions can deepen customer relationships and increase sales
• Participate in the design and continuous improvement of standard consulting methods, frameworks, and artifacts
• Actively participate in personal growth and professional development activities

Skills

• Minimum of 5–7 years of experience, preferably in contact center operational leadership
• Bachelor's Degree required
• Must be comfortable 'thinking on your feet' and facilitating one-on-one and small collaborative working sessions
• Exceptional communication skills, both verbal and written, with a proven ability to express complex topics and present to leadership by connecting the dots between business and technical perspectives
• Proven experience providing high-level strategic advisory and developing robust business cases for enterprise initiatives
• Proven ability to thrive in a remote, team-oriented, high-demand, and fast-paced environment
• Familiarity with CX Cloud Hyperscalers (Amazon, Microsoft, Google), AI solutions, Genesys, and CRM platforms such as Salesforce and ServiceNow

Benefits

• This position is eligible to participate in an annual incentive program.
• Medical, dental, vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off.

Company Overview

Company H1B Sponsorship