[Remote] Human Resources Coordinator – Employee Services
Note: The job is a remote job and is open to candidates in USA. Care Advantage, Inc. is a leader in home care services, dedicated to providing personalized and compassionate support to individuals. They are seeking a Human Resources Coordinator – Employee Services to manage employee inquiries, improve processes, and enhance the overall employee experience.
Responsibilities
- Own the HR Ticketing Experience: Manage and triage employee requests through Jira, ensuring timely, accurate, and supportive resolutions
- Be the First Line of HR Support: Respond to employee questions, concerns, and requests with professionalism and empathy
- Escalate When Needed: Partner with HR specialists to ensure complex issues are handled efficiently
- Educate & Guide: Help employees understand policies, procedures, and best practices to ensure consistency across the organization
- Drive Engagement & Retention: Deliver positive interactions that support employee satisfaction and retention efforts
- Analyze & Improve: Track KPIs, monitor ticket trends, and identify opportunities for process improvements
- Leverage Technology: Continuously look for ways to improve efficiency using HR systems and tools
- Contribute to Knowledge Management: Maintain SOPs, documentation, and HR resources for scalability and consistency
- Support Cross-Team Coverage: Step in where needed to ensure seamless HR service delivery
Skills
- 2+ years of experience in HR, employee services, or business support
- Associate's degree in HR, Business Administration, or related field
- Experience with ticketing systems (Jira preferred)
- Strong communication skills-written and verbal
- High level of professionalism and confidentiality
- Detail-oriented with experience in HRIS or workplace platforms
- Ability to collaborate across departments and work independently
- Experience with ticketing systems (Jira preferred)
Company Overview