[Remote] Personal Lines Customer Services Representative
Note: The job is a remote job and is open to candidates in USA. Brown & Brown is a company built on meritocracy with a unique culture that rewards self-starters. They are seeking a Personal Lines Customer Services Representative to assist incoming callers and respond to chats, primarily serving West Coast customers.
Responsibilities
- Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service
- Assist customers in servicing accounts; respond to inquiries in a timely and professional manner
- Navigate a variety of online carrier platforms; assist and train customers in same
- Learn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quickly
- Run wildfire and brush mapping reports
- Process non coverage related policy endorsements
- Distribute general email inquiries to appropriate staff members
- Direct phone inquiries to appropriate staff members as needed
- Pursue a program of personal and professional development
Skills
- Minimum Education required; HS diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Proficient with MS Office
- Exceptional telephone demeanor
- Working knowledge of carrier websites
- Experience with Agency Management Software Systems
Benefits
- Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Free Mental Health & Enhanced Advocacy Services
- Paid Time Off, Holidays, Preferred Partner Discounts and more.
Company Overview