[Remote] Program Manager - Benefits
Note: The job is a remote job and is open to candidates in USA. Avantor is a global team dedicated to advancing life-changing science, and they are seeking a Program Manager - Benefits to manage U.S. absence and health management programs. The role involves overseeing absence policy standards, vendor oversight, and ensuring compliance while providing a positive associate experience.
Responsibilities
- Act as TPA relationship owner, overseeing U.S. leave and disability operations, escalations, performance, and renewals
- Identify and escalate alignment issues between policy intent, system configuration, payroll treatment, and employee communications
- Manage U.S. health management and condition programs, aligned with medical and wellness strategy
- Support communication strategy and execution for absence, leave, and health management programs, including guidance for associates, managers, and HR partners
- Maintain process documentation, training materials, and knowledge content to support consistent administration and issue resolution
- Partner with HR Shared Services, HR Technology, Payroll, and external vendors to resolve administration issues, support integrations, and improve operational effectiveness
- Analyze key absence and health metrics and provide recommendations to support decision‑making
- Serve as a subject‑matter resource for HR teams and escalate complex issues to leadership
- Develop guidance, training, and knowledge content to support consistent execution
- Performs other duties as assigned
Skills
- Bachelor's degree required
- 5+ years of progressive experience in absence management, leave administration, disability, or health & welfare benefits
- Strong working knowledge of U.S. leave programs (FMLA, ADA, STD/LTD, state leaves) and vendor-administered leave models
- Experience managing enterprise vendors and complex stakeholder environments
- Strong analytical skills with ability to interpret absence and health data trends
- Proven ability to operate at both strategic and executional levels in a transformation environment
- Highly organized, detail-oriented, and capable of managing competing priorities
- Experience with Workday Leave and Time Off modules and HR case management tools (e.g., ServiceNow) highly preferred
- Global or multi-country benefits experience, including statutory compliance and harmonization efforts
Company Overview