[Remote] Senior Account Manager

Note: The job is a remote job and is open to candidates in USA. Modernize, a QuinStreet division, is dedicated to simplifying home improvement by connecting homeowners with qualified contractors. They are seeking a Senior Account Manager to drive success and growth for customers through strategic account management and collaboration with internal teams to enhance service delivery and performance outcomes.

Responsibilities

• Own revenue performance across assigned accounts and branches, driving increased financing adoption, close rates, and overall revenue growth through proactive branch-level engagement and performance management
• Understand clients' objectives, approaches, results, and challenges to create strategic account plans that drive satisfaction, retention, and lifetime value
• Engage directly with decision-makers—from office managers to C-level executives and owner-operators—to present financing solutions that drive adoption and long-term value
• Work cross-functionally with account management leadership, lender ops, sales, product, and engineering to ensure high standards of service across the organization
• Demonstrate in-depth knowledge of 360 Finance’s platform, operational processes, and best practices to provide value to account base
• Monitor account health, identify risk factors, and proactively drive product satisfaction and usage
• Analyze data and client feedback to identify risk factors and optimize performance
• Prepare and deliver ongoing account performance reports
• Uphold our core values and collaborate positively across departments

Skills

• 4+ years of total account management experience, including: 2+ years of account management experience in home improvement sales, lending, or financing experience with proven success in upselling and cross-selling; enterprise experience is a plus
• Experience in Home Service financial services, lending, or point-of-sale financing is strongly preferred
• Proficiency in Salesforce and intermediate to strong Excel skills; familiarity with BI tools like Tableau is a plus
• Willingness and ability to travel extensively (up to 40% of the time), including overnight and multi-day trips
• Excellent communication skills with the ability to influence and present to large groups, executive-level stakeholders, and train sales representatives on how to use the 360 Finance platform
• Strong analytical skills and business acumen to drive performance and decision-making
• Proven ability to manage onboarding through renewal while building strategic partnerships
• Comfortable navigating ambiguity and managing shifting priorities
• Highly organized and process-driven with strong attention to detail
• Bachelor's degree preferred or equivalent experience

Benefits

• Performance bonus or commission
• Equity in the form of restricted stock units
• Participate in the Company’s standard employee benefits programs, which currently include health care benefits
• Retirement benefits
• The amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits)
• Any other tax-reportable benefits

Company Overview