[Remote] Senior Account Manager
Note: The job is a remote job and is open to candidates in USA. Coveo is a company focused on AI transformation within strategic enterprises, and they are seeking a Senior Enterprise Account Manager to grow and manage high-value strategic accounts. The role involves building executive-level relationships, executing strategic account plans, and collaborating cross-functionally to maximize customer value.
Responsibilities
- Own and grow a portfolio of enterprise strategic accounts, acting as the primary point of contact and trusted advisor throughout the engagement
- Build and expand executive-level relationships (C-suite, CIO, senior IT and digital leaders), positioning Coveo as a long-term strategic partner
- Develop and execute strategic account plans aligned with customer business objectives to drive expansion, retention, and incremental revenue
- Lead complex global negotiations and navigate procurement processes to close high-value expansion opportunities
- Collaborate cross-functionally with Customer Success, Marketing, Product, Renewals, and Support to align strategy and maximize customer value
- Consistently meet or exceed quarterly revenue targets while maintaining high customer satisfaction and long-term retention
Skills
- 10+ years of experience exceeding quota in enterprise software or Software-as-a-Service (SaaS), with a strong focus on expanding existing accounts
- Proven experience selling innovative technologies such as artificial intelligence (AI), big data, or cloud solutions to global enterprises
- Strong executive presence and experience engaging C-suite and senior technology leaders
- Demonstrated ability to build and manage a strategic pipeline within named enterprise accounts
- Experience managing highly complex, global strategic accounts
- Strong business acumen with the ability to align technical solutions to measurable business outcomes
- Ability to influence cross-functional stakeholders internally and externally
- Thrives in high-growth, fast-paced environments with a collaborative mindset
Company Overview