[Remote] Senior Strategic Account Programme Manager
Note: The job is a remote job and is open to candidates in USA. FAIRTIQ is a leading mobility technology company in Europe, aiming to simplify public transport for everyone. They are seeking a Senior Strategic Account Programme Manager to manage key customer relationships, develop long-term strategies, and drive customer success and commercial growth.
Responsibilities
- Own and grow a portfolio of FAIRTIQ's most strategic customer accounts
- Build trusted relationships with senior stakeholders, executives and decision-makers
- Shape the public transport experience of millions of people
- Develop and execute long-term account and growth strategies
- Identify commercial opportunities and drive customer retention, growth and satisfaction
- Act as the strategic bridge between customers and FAIRTIQ's Product, Tech, Operations and Markets teams
- Bring customer and market insights into strategic and product discussions
- Represent FAIRTIQ in customer meetings, industry events and conferences
- Support the growth of the Strategic Accounts function by coaching colleagues, sharing best practices and helping evolve how we work
Skills
- Several years of experience in Strategic Account Management, Customer Success, Business Development, Consulting, Programme Management, or a comparable customer-facing role
- Experience in public transport, mobility, SaaS, or consulting within these industries, combined with a strong understanding of their stakeholders, challenges and commercial drivers
- Proven success managing complex enterprise and/or public-sector partnerships
- Strong commercial acumen and a track record of driving growth and business outcomes
- Experience coaching, mentoring, or developing colleagues in a formal or informal capacity
- Experience developing long-term customer strategies and leading strategic initiatives
- Excellent stakeholder management, communication and relationship-building skills
- Business-fluent English; additional European languages are a plus, particularly German, French, or Danish
- Willingness to travel occasionally across Europe
Benefits
- A key role with direct impact on FAIRTIQ's growth, strategy and product evolution.
- The opportunity to work with leading transport authorities and operators across Europe, including supporting and growing our presence in Denmark, one of FAIRTIQ's key markets.
- A fast-growing, international company with a proven product and ambitious goals.
- A collaborative, supportive and purpose-driven culture.
- Flexible working hours, mobile office and a work-from-anywhere policy (Offices in Bern, Zurich and Berlin.)
- Part-time options (80–100%).
- Budget and support for professional development and continuous learning.
- Competitive local benefits depending on your country of employment.
Company Overview