[Remote] Senior Technical Support Analyst
Note: The job is a remote job and is open to candidates in USA. ICONMA is a company looking to fill the position of Senior Technical Support Analyst for their client, a Truck and Engine Manufacturing company. The role involves supporting the dealer network with vehicle repairs, ensuring compliance with regulations, and providing diagnostic support to dealer technicians and body builders.
Responsibilities
- This position will support our dealer network by assisting dealers in vehicle repairs via case files
- We handle all aspects of the vehicle minus the motor
- We ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations
- 25,000 casefiles were supported in 2025 and 14,000 phone calls were handled by our team
- This position supports client Dealer Technicians and Body Builders
- Tech Services support members support client dealers and body builders provide repair and diagnostic support
- Provide publications feedback to our publication’s teams
- Escalate trending failure modes to Service Engineering
- Future travel to dealer locations is a possibility
Skills
- Solid diesel experience as well as customer service
- Technical expert that assists the dealer technician with vehicle repairs
- Working with internal teams on fixing diagrams, schematics, elemental steps, and diagnostic forms
- Diesel experience is a MUST
- Extensive experience as an end user and customer support
- Bachelor's degree
- At least 2 years of field service engineering, automotive service or truck service experience OR at least 4 years of field service engineering, automotive service or truck service experience
- Qualified candidates must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States
- MS Office
- Excellent written and verbal communication skills
- Class 8 Truck experience
- Critical thinking and problem solving
Benefits
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Company Overview