[Remote] Solutions Consultant

Note: The job is a remote job and is open to candidates in USA. Centerbase is a company that empowers mid-size law firms to operate more efficiently and profitably through their cloud-based legal practice management platform. The Solutions Consultant will play a crucial role in the pre and post-sales cycle, working closely with Account Executives to configure and demonstrate products that meet client needs.

Responsibilities

• Interface with executives, senior management, and clients within and outside the organization, serving as a technical resource and providing pre-sales technical and functional support to internal teams and external clients and prospects
• Perform live demonstrations of Centerbase platform to relevant stakeholders with personalized modifications while displaying the value the system provides
• Manage and set customers’ expectations during the software buying cycle
• Provide direction and knowledge in applying Centerbase Software benefits to law firm partners, timekeepers, accountants, and firm admins
• Collaborate with and support Account Executives during the sales process, including planning calls, technical demonstrations, product related deep-dives, implementation overviews, and more
• Answer product feature and technical questions from customers, partners and colleagues; build working knowledge of competing products and how to technically sell against them
• Record data from customer facing calls to provide insights on trends in the market
• Work with product management to provide feedback about requested product enhancements from customers and prospects
• Stay up to date on both current Centerbase platform functionality and features from the wider legal tech landscape
• Share with other Solutions Consultants best practices and create re-usable assets to improve the quality and efficiency of the team
• Maintain data quality on demo site to provide clean views and ensure top-level performance on live demonstrations
• Support events and customer activities including conferences, online communities, and trade shows

Skills

• Bachelor's Degree, preferably in a technical field
• 4 or more years' related experience with complex software applications including requirements analysis, design, and documentation is a plus
• Ability to assimilate complex ideas and detailed information into elegant written, spoken and visual communications
• Ability to facilitate discussions, lead meetings and present to large, cross-functional groups
• Proven success in contributing to team-oriented environments
• Proven ability to work creatively and analytically to solve business and technical problems
• Ability to build rapport with diverse and differently motivated individuals, groups, and departments
• Demonstrable “do whatever it takes” attitude to get the job done
• Demonstrable ability to consistently deliver results in a high-energy environment
• Background in law firm business practices and workflows is a plus but not required
• Understanding of accounting and billing practices is also a plus but not required

Benefits

• Flexible PTO
• 2 Company-Wide Mental Health Days
• Parental Leave Programs
• 401(k) with Company Match
• Broad Equity Participation

Company Overview

Company H1B Sponsorship